We caught up with Chloe Pullan, Broker Manager, Cert II who manages SIS’s international private medical insurance clients. Chloe has extensive experience from the UK in Private Medical Insurance (PMI). Here, we delve into her role and her passion for insurance.
What does your role entail?
My role revolves around assisting individuals, families, and companies in acquiring private medical insurance. I provide expert advice, primarily during policy inception or renewal, and offer continuous support throughout the policy term. Whether clients have queries about international travel, need to make a claim, or wish to modify their coverage, I’m here to address all their concerns and handle administrative tasks on their behalf. With a background in client-facing roles spanning various industries, prioritising client satisfaction has always been my focus.
Selling private health insurance requires a nuanced approach, as clients often seek coverage due to personal experiences or concerns shared by loved ones.
What is the role/purpose of an insurance broker?
An insurance broker serves as a facilitator, simplifying the insurance process for clients. Understanding insurance can be complex, and comparing quotes from multiple insurers can be daunting and time-consuming. Brokers alleviate this burden by managing the paperwork and ensuring clients receive competitive prices and adequate coverage. Our expertise and relationships with insurers enable us to secure favourable terms that clients might not access directly. Effective brokers excel in translating insurance jargon into understandable terms for clients.
Why work in insurance?
Insurance offers a dynamic environment where every inquiry presents a unique challenge. Tailoring insurance solutions to meet clients’ diverse needs is akin to solving a puzzle, providing continuous intellectual stimulation and satisfaction.
What changes are you seeing in the world of insurance?
Currently, we emphasise the impact of inflation on property insurance, particularly the soaring costs of materials. It’s crucial for clients to understand the importance of adequate coverage, as underinsurance can have devastating consequences.
What common misconceptions do you encounter?
One common misconception is that insurers evade payouts or complicate the claiming process. In reality, insurers aim to assist clients through the claims process, minimising any hassle. Additionally, there’s a misconception about immediate coverage and comprehensive benefits in health insurance. Education about policy limitations, such as pre-existing condition exclusions, is essential.
Why is insurance important?
The significance of insurance varies for individuals, but it ultimately provides financial security and peace of mind. Whether it’s safeguarding against medical expenses, property damage, or unforeseen events, insurance mitigates risk and prevents financial strain.
How much do you think employees value health insurance?
Health insurance is highly valued as an employee benefit, fostering a sense of care and appreciation from employers. Access to timely medical care alleviates stress and ensures employees can prioritize their health without financial constraints. Digital services offered by insurers further enhance convenience, allowing employees to access healthcare remotely.
In essence, insurance is a safety net that individuals hope they never have to use, but it provides essential protection against life’s uncertainties.